Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 6 - 10 business days
  • Europe : 1 - 2 weeks

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 7 days of delivery

Ship items back to me within: 14 days of delivery

Request a cancellation within: 24 hours of purchase

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

Frequently Asked Questions

Custom and personalised orders

Unfortunately, I don't accept any custom/personalized orders at this moment.

Gift wrapping and packaging

Most my parcels are sent in a gift box and in flat bubble envelope. Size of the envelope depends on the order quantity. At the time of your check out, please let me know, if you would like a gift wrap (paper and ribbon colour - shop default option).

Included Coverage Details

Up to $100.00 included for USA and $0.00 for Canada

How long does it take to make one doll?

I don't do it in a matter of mass production. So I've never actually timed myself. I enjoy the process of playing with the different textiles, beads and accessories. I would guess, it could take me about half an hour to make one, once I have all the materials in front of me. It's something I do for fun. And if I'm having fun, there is no need to rush. This makes each doll a very special, authentic and unique item to own.